RavenKeep Privacy Policy

Ravenfalls operates RavenKeep and is responsible for the personal data described in this Policy. Ravenfalls is an unincorporated gaming community; references to “we” mean the individuals who administer it.

This Policy covers RavenKeep accounts, access checks and logs, roster, wiki, map, event, Bongo Night, and RavenFeed content, uploaded media, AI-assisted features, and service analytics. It does not govern information you provide directly to Discord or another provider for their own purposes.

We collect only information needed to operate and protect the service:

• account identifiers and authentication information used to sign you in;
• Discord ID, name, Ravenfalls server nickname, avatar, and membership or role status;
• access decisions, their reason, provider, display name, and timestamp;
• roster and lineup data, player records, wiki pages and revisions, map contributions, event details and RSVPs, Bongo Night participation, and uploaded media;
• RavenFeed videos, streams, clips, comments, chat messages, follows, likes, and watch progress;
• screenshots you submit voluntarily for AI-assisted extraction;
• AI usage metering records (feature, model, token counts, cost, and timestamp); and
• site error-event counters (account identifier, error category, and timestamp) used to measure service reliability.

We use this information to authenticate users, enforce private access, display community content, provide RavenKeep features, measure and improve reliability, and investigate access or administrative events. We do not sell personal data or use it for advertising, marketing, or profiling.

Email addresses identify accounts and support credential recovery. RavenKeep displays addresses only in masked form, including in administrative screens. Discord access logs do not store an email address, and RavenKeep keeps no separate application copy of a Discord member’s address.

The authentication provider must retain the real address in its account system for sign-in and recovery. It is technically accessible to the RavenKeep administrator through that provider. We do not claim that this account record is encrypted from or inaccessible to the administrator.

When you enter RavenKeep through Discord, we check that you belong to the Ravenfalls server and hold the required role. We retain your server nickname, the result, and the time of the check. Results may be cached briefly and are then checked again. An expired or inconclusive result does not grant access.

Administrators can review sign-in decisions, administrative actions, and AI usage for security, accountability, and capacity management. These logs are not used to monitor ordinary member activity.

Data is processed by service providers supporting authentication, database and media storage, hosting, Discord verification, live streaming relay, and optional AI features. Their infrastructure may be outside Singapore. We rely on their contractual and security commitments when personal data is transferred overseas. We may also disclose information where required by law.

Account and authorisation data is retained while the account is active and removed when the account closes. Import screenshots are processed for extraction and are not kept as a separate archive. Security logs are retained for accountability. Wiki pages and revisions may remain as part of the community record with their saved name attribution. RavenFeed videos, streams, and clips remain while RavenKeep operates or until an authorised user removes them. Error-event counters are retained only as long as needed for reliability measurement.

We use practical safeguards appropriate to a private community service, including:

• invite-only access and Discord membership and role checks;
• role-based permissions for administrative, roster, wiki, and streaming actions;
• account-level data access rules and restricted administrative functions;
• private storage for member portraits and wiki media;
• server-side protection of service credentials and encrypted connections in transit;
• masked email display, access logging, and administrator review; and
• managed cloud hosting rather than self-hosted equipment.

No online service can be guaranteed completely secure. We review material issues and address known weaknesses within a reasonable period.

You may ask for access to personal data we hold about you, request correction of inaccurate data, withdraw consent to further processing, or request account closure. Withdrawal may mean RavenKeep can no longer provide access or particular features.

Send requests to proverb88.one@icloud.com. We will respond within a reasonable period and may need to verify your identity. If you are dissatisfied with our response, you may contact Singapore’s Personal Data Protection Commission.

We assess suspected data incidents and will notify the Personal Data Protection Commission and affected individuals when required by Singapore law.

RavenKeep is intended for community members who meet Discord’s minimum age requirement for their jurisdiction. We do not knowingly collect data from anyone below that age.

We may update this Policy when RavenKeep or its data practices change. The current version and effective date appear above. Privacy enquiries, access or correction requests, withdrawals, and complaints should be sent to the Data Protection Contact at proverb88.one@icloud.com.